Service Levels

This page describes the goals we work towards for availability and support on every plan. They are goals, not guarantees or commitments.

We aim for published portfolios and the Folio app to be available 99.9 percent of the time in each calendar month, not counting planned maintenance and events outside our control.

We measure availability with our own monitoring and health checks. The status page is the public record of incidents and maintenance.

• Planned maintenance.
• Problems with your own domain, DNS, network, or device.
• Outages at third-party providers, attacks, abuse, and other events outside our control.
• Accounts that are suspended.

We aim to reply to support requests in these times:

• Service down for many users: within a few hours.
• Major problem with a key feature: within one business day.
• Other problems and questions: within two business days.

Current status, incidents, and planned maintenance are posted on the status page at /status.

These goals do not create any warranty or entitlement. No service credits, refunds, payments, or other compensation are provided if a goal is not met. The disclaimers and limitation of liability in the Terms of Service apply.

We may update these goals. The effective date at the top shows the latest version.

Support requests can be sent to support@wrxstack.com.